Last Updated: September 30, 2026 · Effective Date: September 30, 2026
This End User Agreement ("Agreement") is a binding contract between you ("User," "you," or "your") and Tour Management Made Right, Inc., a company based in Sonoma, California ("TMMR," "Company," "we," "us," or "our"). It governs your access to and use of the TMMR software platform, including the web application, mobile application, APIs, and the Operator Network feature (collectively, the "Software").
By creating an account, downloading, installing, or using the Software in any way, you accept and agree to be bound by this Agreement and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Software.
If you are entering into this Agreement on behalf of a company or other legal entity (an "Operator"), you represent that you have authority to bind that entity, and "you" refers to both you individually and that entity.
You must be at least 18 years old and able to form a binding contract to use the Software. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@tmmr.ai of any unauthorized use of your account.
Subject to your compliance with this Agreement, TMMR grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Software for your internal business purposes. You agree not to:
You'll use the Software only in accordance with the laws and regulations that apply to your business, including any licensing, insurance, seller-of-travel, or transportation-authority requirements for your operations.
You must ensure that everything you submit to the Software is truthful, accurate, current, and legally compliant. This includes business information, Verification Documents, guest and driver data, pricing, and Operator Network communications. You're solely responsible for the accuracy of anything you upload or represent to other Users through the Software.
Please read this section carefully. It affects your legal rights.
TMMR provides the Operator Network as a directory and messaging tool that allows Operators to find and interact with other independent, unaffiliated businesses. TMMR is not a party to, and does not broker, guarantee, insure, or supervise, any arrangement, subcontract, referral, or transaction that Operators make with one another through the Network.
TMMR does not verify or validate Verification Documents. For example, we may require an Operator to upload a certificate of insurance before appearing in the Network, but we do not confirm that the certificate is genuine, current, or provides adequate coverage. Confirming another Operator's insurance, licensing, permits, safety record, and legal compliance is solely the responsibility of the Operators transacting with one another.
By using the Operator Network, you acknowledge and agree that:
Nothing in this section limits TMMR's own obligations for its own acts under Section 12 (Limitation of Liability), and nothing in this section waives any right you may have directly against another Operator.
You retain ownership of the Content you submit. You grant TMMR a non-exclusive, worldwide, royalty-free license to host, store, process, and display your Content as necessary to operate the Software, including showing relevant Content (such as your business profile) to other Operators if you participate in the Operator Network.
TMMR may remove or restrict access to Content that we reasonably believe violates this Agreement or applicable law, but we have no obligation to monitor Content and are not responsible for verifying its accuracy.
TMMR offers paid subscription plans as described on our Pricing page, billed monthly in advance unless we agree otherwise in writing. We'll give you at least 30 days' notice before any fee increase takes effect.
All payments run through Stripe, our payment processor. If you connect your own Stripe account to accept guest payments (deposits, balances, or on-site charges), those funds go directly to your connected account. TMMR does not take a transaction fee or a percentage of guest payments. Our only compensation is your subscription fee. You're responsible for your own obligations to Stripe and to your guests for those charges, refunds, and chargebacks, and by connecting a Stripe account you also agree to the Stripe Privacy Policy and Stripe Connected Account Agreement.
We use AI-assisted software development tools to help our team build, test, and maintain the Software. Those tools are used during development and do not have standing, automatic access to live production data.
Where our engineers need to access production systems to build features, fix bugs, or provide support, that access is restricted to authorized personnel, is limited wherever possible to structural/metadata information rather than row-level personal data, and is never used to train third-party AI models. We do not provide Guest or Operator personal information to AI tools except in de-identified, aggregated, or otherwise generic form, and any sample data used to support an AI-assisted workflow is anonymized or synthetic. We do not sell your personal information, and we do not share your personal information, your guests' personal information, or your business data with AI vendors or any other third party for the purpose of training their models.
See our Privacy Policy for full detail on how we collect, use, and safeguard information, including our AI and data-access practices.
The Software is licensed, not sold. TMMR retains all right, title, and interest in and to the Software, including all associated intellectual property rights. If you submit feedback, suggestions, or ideas about the Software, you grant TMMR an unrestricted, royalty-free, perpetual license to use that feedback without obligation to you.
This Agreement remains effective until terminated. You may terminate by ceasing use of the Software and canceling your subscription through your account settings or by contacting us. TMMR may suspend or terminate your access at any time for violation of this Agreement, non-payment, or conduct that we reasonably believe harms TMMR, other Users, or Guests. Upon termination, your license to use the Software ends immediately; sections of this Agreement that by their nature should survive termination (including Sections 6, 9, 12, 13, and 15) will survive.
The software and the operator network are provided "as is" and "as available." TMMR disclaims all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. TMMR does not warrant that the software will be uninterrupted, secure, or error-free, or that any other user, including an operator you contact through the network, will perform as represented.
To the fullest extent the law allows, TMMR and its officers, employees, and affiliates are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the software or the operator network. This includes damages caused by another user's acts or omissions. TMMR's total liability for any claim under this agreement is capped at the subscription fees you paid us in the 12 months before the claim.
Some jurisdictions don't allow these exclusions or limits, so some of the above may not apply to you.
You agree to indemnify, defend, and hold harmless TMMR and its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Software; (b) your violation of this Agreement; (c) the accuracy of any information or Verification Document you submit; or (d) your interactions, agreements, or disputes with any other User through the Operator Network.
Informal resolution first. Before filing a claim against TMMR, you agree to contact us at support@tmmr.ai and attempt in good faith to resolve the dispute informally for at least 30 days.
Agreement to arbitrate. If informal resolution doesn't work, you and TMMR agree that any claim arising out of or relating to this Agreement or the Software will be resolved through binding, individual arbitration rather than in court, except as described below. The arbitration will be administered by a neutral arbitration provider under its applicable commercial or consumer arbitration rules, before a single arbitrator, and may be conducted remotely or in Sonoma County, California.
You and TMMR each waive the right to a jury trial and to bring or participate in a class action, collective action, or representative proceeding. The arbitrator may not consolidate claims with those of any other party and may award relief only to the individual party bringing the claim.
Exceptions. Either party may bring an individual claim in small claims court instead of arbitration, and TMMR may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.
Right to opt out. You may opt out of this arbitration agreement by emailing support@tmmr.ai within 30 days of first accepting this Agreement, stating your name and that you opt out of arbitration. If you opt out, disputes will be resolved in the courts described below, and the rest of this Agreement still applies.
This Agreement is governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute that isn't subject to arbitration, including one where you've opted out, will be resolved in the state or federal courts located in Sonoma County, California, and you consent to personal jurisdiction there.
Changes to this Agreement. We may update this Agreement at any time. Changes take effect when posted to our website; material changes will also be flagged through the Software or by email. Continuing to use the Software after a change takes effect means you accept it.
Severability. If any provision is held unenforceable, the rest of the Agreement stays in effect.
Entire Agreement. This Agreement, our Privacy Policy, and any order forms or subscription terms you sign make up the entire agreement between you and TMMR regarding the Software.
Assignment. You can't assign this Agreement without our written consent. We may assign it in connection with a merger, acquisition, or sale of assets.
Force Majeure. TMMR isn't liable for any failure or delay caused by events beyond our reasonable control.
Questions about this Agreement can be sent to support@tmmr.ai or Tour Management Made Right, Inc., Sonoma, California.
By using the Software, you acknowledge that you have read, understood, and agree to be bound by this End User Agreement, including the Operator Network release of liability in Section 6.